Terms of Services

User’s Acknowledgment and Acceptance of Terms

VA.care (“Us” or “We”) provides the https://va.care/ site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES.

These Terms of Use are effective immediately upon commencement of your use of this site. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time to familiarize yourself with any modifications. VA.care is a subsidiary of Cloud Ventures, LLC.

Overview of Our Services

To ensure the quality of the VA.care experience, we have set up our terms of service for our mutual benefit. If you violate these rules, it will mean you’ve broken the terms of service and this may result in termination of your account.

• Tasks and concierge requests are non-transferable. Account ownership cannot be transferred to another person once registered.
• All VA.care plans are governed by a weekly hour limit by plan type. If hours are unused by the next billing cycle, they do not carry over.
• All VA.care plans are recurring subscriptions that can be canceled at any time.
• Any agreement or attempted agreement between client and assistant to pay outside of VA.care constitutes a material breach and is subject to immediate cancellation without refund.

Requests & Tasks

Each request (task) must be submitted by phone, email, or SMS. Please send your requests individually: each communication with your assistant should contain one defined task for maximum efficiency and fastest turnaround time.

Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business and healthcare assistant workflows.

Ownership & Confidentiality of Work Product

If a Virtual Assistant creates anything original for you (such as research projects, reports, templates, spreadsheets, forms, etc., “Work Product”), VA.care grants to you a non-exclusive, royalty-free, perpetual, irrevocable license to use the Work Product for your own personal and commercial practice purposes.

You retain sole ownership of your confidential information and intellectual property. VA.care maintains strict confidentiality protocols for all client data, clinical workflows, and personal identifiable information.

Guarantee, Warranty & Cancellations

While we strive to provide the highest accuracy, reliability, and diligence through our dedicated healthcare assistants, services are provided without express statutory warranties.

Cancellations: Subscriptions can be canceled at any time before your next billing cycle. Cancellation requests take effect at the end of the current billing period. Please note that agent reservation fees (if applicable) are non-refundable. To cancel, notify your assigned account lead or support at info@va.care.

Non-Solicitation Provision

I acknowledge that VA.care makes substantial investments in recruiting, vetting, HIPAA-training, and placing qualified virtual assistants. I agree that during my subscription and for a period of twelve (12) months following subscription termination, I shall not directly or indirectly solicit, recruit, or hire any VA.care assistant assigned to my practice without prior written consent from VA.care.

Data Rights, HIPAA & Protection