Predictable Pricing. No Hidden Fees.
Choose the tier tailored to your workflow: VA Lite for front-desk fundamentals, VA Elite for insurance and prior auths, or VA Scribe for full clinical EMR chart completion.
VA Lite
40 Hours / WeekFront-desk & patient administrative fundamentals
Handles patient communication, scheduling, reminders, and daily clinic intake with high accuracy.
- Appointment scheduling & calendar management
- Gathering new patient intake information
- Patient follow-up calls & inquiries
- Updating patient files & demographics
- Automated & personal appointment reminders
- General virtual medical assistant support
- Dedicated HIPAA-certified assistant
- Managed call center infrastructure & backup power
VA Elite
40 Hours / WeekComprehensive front-office & insurance administration
Expands front-desk coverage to full insurance verification, prior authorizations, claims follow-up, and direct patient navigation.
Everything from VA Lite, plus:
- Comprehensive insurance eligibility verification
- Contacting insurance payers on behalf of patients
- Prior authorization submissions & status tracking
- Insurance claim follow-ups & denial appeals support
- Patient navigation & detailed procedure info
- Practice inbox management (receive & triage emails)
- Live phone answering & inbound call triage
- Daily shift handoff & account supervisor oversight
VA Scribe
40 Hours / WeekClinical documentation, EMR chart completion & real-time scribing
Clinical documentation experts who capture encounters in real-time or from audio, entering HPI, ROS, exam findings, and orders directly into your EHR.
Everything from VA Elite, plus:
- Real-time or recorded virtual medical scribing
- HPI, ROS, physical exam & assessment documentation
- Trained on Epic, Athenahealth, eClinicalWorks, Cerner & more
- White-glove workflow onboarding & provider preference setup
- Zoom, Google Meet, or Microsoft Teams video integrated
- Instant messaging & practice VOIP phone systems integrated
- Orders, lab requisitions & prescription prep for doctor sign-off
- Available for clinic overtime & extended evening clinic hours
Which VA Plan Is Right for Your Practice?
Every plan includes a dedicated HIPAA-certified assistant, supervisor quality management, and zero recruiting or equipment fees.
| Feature / Task | VA Lite ($8/hr) | VA Elite ($9/hr) | VA Scribe ($10/hr) |
|---|---|---|---|
| Appointment scheduling & reminders | |||
| Patient registration & intake forms | |||
| Patient follow-up & voicemail return | |||
| Insurance eligibility & benefits verification | — | ||
| Prior authorization submission & appeals | — | ||
| Calling insurance payers for claim status | — | ||
| Virtual receptionist & inbound live phone answering | — | ||
| Real-time EHR scribing (live or recorded encounters) | — | — | |
| SOAP notes, HPI, ROS & physical exam charts | — | — | |
| Zoom / Teams live video encounter integration | — | — | |
| Signed Business Associate Agreement (BAA) | |||
| Zero contract lock-in (week-to-week flexibility) |
Calculate Your Practice's Exact Savings
Adjust weekly hours to see how much your practice saves annually vs in-house staffing.
Calculate Practice Cost Savings with VA.care
Traditional in-house admin staff carries heavy payroll taxes, office space, and benefits costs. Switch to dedicated, HIPAA-trained VA.care specialists from $8/hr.
Frequently Asked Questions About Pricing
Everything you need to know before getting started
Are there any setup fees or hidden charges?
Zero. We never charge onboarding fees, equipment fees, recruiter fees, or termination penalties. You only pay for the scheduled hours of your dedicated medical assistant.
Can I switch tiers or adjust hours later?
Yes. Many clinics begin with VA Lite (30 hrs/week) for scheduling and upgrade to VA Elite or VA Scribe as their patient volume and administrative workflow expand.
Is a HIPAA Business Associate Agreement (BAA) included?
Yes. A signed, comprehensive HIPAA BAA is executed with every practice before onboarding begins, ensuring complete regulatory compliance.
What happens if my VA is sick or takes leave?
Our team includes cross-trained supervisory backup staff ready to step in on your workflow so your clinic never experiences a disruption in patient calls or chart prep.